When will my electric be turned back on?
We disconnect services in the mornings and reconnect the paid accounts after 12:30 in the afternoon. There is a processing/disconnect charge of $25 during regular business hours. The after-hours reconnect fee is an additional $70. Any amount due, including reconnect fees, must be paid with cash, money order or cashier's check. Our personnel cannot accept cash after hours. Our policy forbids the acceptance of personal checks for reconnection of services. If service is disconnected for non-payment, the reconnection of service could be subject to an after-hours charge if payment is made after 4:00 p.m.